Advertisements
Image

GTBank In Disarray As Massive Withdrawal, Closing Of Accounts By Igbo, Others Gather Momentum

By Ike A. Offor

They wished they never got involved in Innoson group boss, Innocent Chukwuma with EFCC saga. But it is a move that badly got the them burnt. Guaranty Trust Bank has exposed its bad customer service delivery deficiencies to the public.

Since the news of arrest of Innoson Motors in a case involving the bank, its reputation has been badly marred by more stories of frivolous charges on their customers apart from the one done to Chief Innocent Chukwuma.

Related: GT Bank In Desperate Move To Stop Aggrieved Customers From Closing Bank Accounts |RN

The move to close accounts in GTBank has just gathered momentum and many are now determined to follow those who have done so in the last three days. The chances of this easing or frayed nerves of customers, mainly Igbo one calming, is very remote.

Though Nigerians are very sensitive about tribal issues, this has touched the very man the Igbo love most due to the fact that he is a shinning example of bringing businesses home, something the Igbo have been crying for in the last few years.

GTBank has erred against the very people who kept it in business. Other banks will learn a lesson or two in this saga. Do not mess with your customers because they are the very reason you have business in the first place.

This gathering momentum, if not checked, would take GTBank to bankruptcy. Above all, they have suffered a very terrible customer service backlash. Their reputation now in customer service delivery has been exposed to a very  limelight.

Like many have said, this is not about Igbo versus GTBank issue but the bank versus customer service stunt gone badly wrong.

Many non-Igbo also closed their accounts and some are extremely rich business men as was mentioned by Femi Fani-Kayode in his article titled “The Innoson affair, the Igbo and orphans of the corporate  world”

Related: The Innoson Affair, The Igbo And The Orphans Of The Corporate World – Fani-Kayode |RN

Many have complained in the past about how GTBank withdraw their money at will and never return them.

Some of these aggrieved customers are the first to find reason to close their account since this incident with Chief Innocent Chukwuma took place.

GTbank-Igbo-customers-close-accounts2

www.twitter.com/RNNetwork1

Continue reading

Advertisements
Image

United Airlines Reaches Settlement With Passenger Dragged From Plane

 

By Timothy Mclaughlin
A video screengrab shows passenger David Dao being dragged off a United Airlines flight at Chicago O'Hare International Airport in this video filmed by @JayseDavid© REUTERS A video screengrab shows passenger David Dao being dragged off a United Airlines flight at Chicago O’Hare International Airport in this video filmed by @JayseDavid  

CHICAGO, April 27 (Reuters) – United Airlines and the passenger who was dragged from a Chicago flight earlier this month have reached a settlement for an undisclosed sum, they said on Thursday, in the carrier’s latest step to contain damage from an incident that sparked international outrage.

Viral videos of Dr. David Dao being dragged down the aisle of a United jet and Chief Executive Oscar Munoz’s handling of the incident touched off a public outcry, prompted calls from congressmen for new regulation of the industry, and led United’s board of directors to reverse an agreement to make Munoz the company’s chairman in 2018.

United said earlier on Thursday that it would offer passengers who give up their seats up to $10,000, reduce overbooking of flights and no longer call on law enforcement officers to deny ticketed passengers their seats.

Southwest Airlines also said on Thursday that it would end overbooking of flights.

Dao, a 69-year-old Vietnamese-American doctor, was injured when Chicago aviation police removed him from his seat and then dragged him from the plane to make space for four crew members on the flight from O’Hare International Airport to Louisville, Kentucky.

United has taken “full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago,” Thomas Demetrio, an attorney for Dao, said in a statement.

Demetrio said there was no need to proceed with separate litigation against the city. Republic Airways, United’s regional partner, which operated the flight that Dao was on, has also been released from responsibility as part of the settlement, Demetrio’s office said.

Chicago officials did not have an immediate comment.

The three Chicago Department of Aviation officers who pulled Dao off the plane and a supervisor involved in the incident remain on paid leave, said Chicago Department of Aviation spokesman Karen Pride, who declined to comment on the settlement.

United said in a separate statement that it was pleased to reach “an amicable resolution of the unfortunate incident that occurred aboard flight 3411.”

“We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do,” the airline said.

Munoz stressed that point in a letter sent on Thursday to customers, saying the airline would increase its focus on their satisfaction.

“We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words,” he said.

Separately, officials at 10 of the busiest U.S. airports said their rules prevent security officers from physically removing passengers from airplanes unless a crime is committed.

(Reporting by Timothy Mclaughlin in Chicago; Additional reporting by David Shepardson in Washington; Editing by Richard Chang)    (REUTERS)

www.twitter.com/RNNetwork1

Continue reading

%d bloggers like this: